Flexible refunds
Trybe now has a new way in which you can process refunds on checked out orders for specific items. This will automatically update your systems PMS when refunded meaning this will not need to be manually adjusted.
However if you are partially refunding an item/items you will still be able to type in the custom amount to goodwill and adjust this revenue manually in your PMS.
How to complete a flexible refund?
In order to complete a flexible refund the order will have to be paid for and checked out. On the order select the payments header > select the three dots against the payment you wish to refund > select refund > a refund pop up will appear ( as shown in the picture ) asking you which items you wish to refund > If you are refunding all items you can select all items using the tick box next to the item ( see second screenshot ) This will total up the revenue attributed to the respective revenue centres and you are able to attach a note to the refund. You can select as many items that you are wishing to refund.
If you want to refund to the goodwill revenue centre for manual reconciliation you can select that instead of the other items within the order and type in the amount applicable.
Please note you will not be able to exceed the total of the payment attached.
Once you are happy with your selection select the purple refund button at the bottom right of the pop up ( see third screenshot ).